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Level 7

How long to get RMA after initial contact

Just wondering how long it takes to get RMA instructions after initial contact.  Roku responded to my initial request to replace an in-warranty defective Premier in one day, then nothing. 

Also, the initial email wanted my model number - but they already had the serial number so why ask for the model??  THEN, checking the online info, the sn they sent was on the outside of the unit but the corresponding number on the website was something else entirely? What gives?  Which one do they want and if they have it already, why ask?

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Roku Employee
Roku Employee

Re: How long to get RMA after initial contact


Thanks for the inquiry.

If you are in contact with our Support team, we would recommend reaching out to them again and continuing to work with them regarding your issue as they would best be able to assist you moving forward.


Danny R.
Roku Forum Moderator
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