Account, payments & subscriptions

[RokuRhea-V]

Hi @lynnchap2022 

Welcome to the Roku Community!

We know you want to speak with a live agent about canceling your subscription, and we are here to help. You may visit this support article on managing or canceling subscriptions through Roku.

For further assistance, please get in touch with our Account and Billing team. Visit our Support page, select "Account, Payments, and Subscriptions," and choose to call or chat with us.

Thanks,
The Roku Community Team

[Nessa28]

Roku Fubo

[RokuHaz-M]

Hey, @Nessa28.

Thanks for posting to the Roku Community!

To cancel your Roku subscription, please follow these steps:

1. Go to the website,
2. Sign in to your account.
3. Go to Active Subscription
4. Turn off Auto-Renew

To cancel a subscription directly on your device, Here's How:

1. Go to Home
2. Highlight the App
3. Press the Star * button
4. Press Manage Subscription and Turn off Auto-Renew

Once you cancel your subscription, you won't be charged again. Take a look at this link for more info and instructions.

If you need anything else, let us know. 💜

The Roku Community Team

[annacolon52]

Why are you changing me twice?

and why using my other credit card to charge me for same amount I already paid for?

[RokuHaz-M]

Hi @annacolon52 

We understand that you are concerned about a double charge on your Roku account. We recommend that you reach out to our billing experts for assistance with this issue. To start a conversation with one of our billing specialists, please click this link.

I hope this helps. 

The Roku Community Team

[cancerfree]

I have a charge for $28.84 and 5.46 on my account every month and I would like to know what these two charges are for

Alison Dunn

[JWS9518]

@cancerfree You can use the link provided by the Roku moderator in this posting just above your post to get assistance with your charges.

[Sherri4499]

I didn’t subscribe to a subscription and they charge me $87 on my bank card

[Sherri4499]

Crunchyroll