Account, payments & subscriptions

[Chris-K]

like the rest of the world I have 21,000 different email addresses I also have six Roku sticks scattered around my house.

I notice the Roku in my spare room is not reporting the same as my main TV downstairs I can only deduce did it must be logged in to a different account.

Should be a simple solution to just log out and log in with the same email address however there is no APPARENT method of check-in which account or email address on logged into and no method of logging out. Hi Google the world for the method which just describes login in to roku.com which I opened. I'm already logged in it recognises my first name but again nowhere at all on that web page is a method of check-in what email address I can use there's only an option to change it to something else. Sings rather a bizarre approach to hiding my login information so you can't find it anywhere so my questions are simple

How do I log out of a rokustick or do a have to just throw it away and buy another?

How do I find out what email address I am logged into at roku.com?

[andyross]

If you need to change the account a Roku device is signed into, just do a factory reset. Settings/System/Advanced System Settings/Factory reset.

[AvsGunnar · Accepted solution]

@Chris-K 

"How do I find out what email address I am logged into at roku.com?"

You can see which account (email address) your Roku device is linked to under Settings/System/About on your Roku device.

You can also login to your account dashboard at https://www.roku.com/ and under "My Account", there will be a list of linked devices at the bottom of the page under "My streaming devices & TVs"

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"How do I log out of a rokustick or do a have to just throw it away and buy another?"

You can't simply log out of a Roku device.  If you want to link/associate a Roku device with another account, you will need to Factory Reset it and setup/activate it using the preferred new email address or existing email address of your other Roku account.

You can Factory Reset your device under Settings/System/Advanced System Settings/Factory Reset as mentioned by @andyross  or pressing and holding the Reset button on the device for 30+ seconds.  Make sure to have a working physical remote before performing a Factory Reset on a Roku device/RokuTV.