Hi @Dianalynn03,
Welcome to the Roku Community!
We understand your query that you'll want to connect with our live agents. In this matter, it would be best to talk to our Account-Billing team, as they are the ones who can further assist with your concerns.
You can contact them here. Choose "Account, payment & subscription," and there should be an option for you to talk to one of our live representatives.
Please keep us posted if you have any other concerns.
All the best,
Chel
Jecheal R.
Roku Community Moderator
