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DTR1
Newbie

How do I cancel UP FAITH FAMILY from my account?

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UP FAITH FAMILY is charging me monthly  thru autopay for a service I do not want. How do i cancel it?

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RokuNimfa-C
Retired Moderator

Re: How do I cancel UP FAITH FAMILY from my account?

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Hi @DTR1

Welcome to the Roku Community. 

If you've subscribed to a paid or premium subscription through Roku Pay or through The Roku Channel, you can turn off auto-renew and cancel the subscription at any time. You can cancel the subscription through your computer or mobile device and or on your Roku streaming device. 

Follow the steps can be found here: How to unsubscribe, cancel, or turn off auto-renew for a subscription

If you need additional support, for account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.



Regards, 
Nimfa

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RokuNimfa-C
Retired Moderator

Re: How do I cancel UP FAITH FAMILY from my account?

Jump to solution

Hi @DTR1

Welcome to the Roku Community. 

If you've subscribed to a paid or premium subscription through Roku Pay or through The Roku Channel, you can turn off auto-renew and cancel the subscription at any time. You can cancel the subscription through your computer or mobile device and or on your Roku streaming device. 

Follow the steps can be found here: How to unsubscribe, cancel, or turn off auto-renew for a subscription

If you need additional support, for account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: then choose 'Account, payments & subscription'. They are the best ones to help you out with that matter.



Regards, 
Nimfa

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