Account, payments & subscriptions

[Kiveysc]

I've got a streambar that only produces low muffled sound. It worked great for 7 months. I've opened a case several times, but I have not been issued an RMA. Is there a trick? Is there an actual warranty.? I love my other Roku products, but this has definitely changed my opinion. 

[DBDukes]

@Kiveysc 

It's been a few years, but I did have to return a Roku Ultra. It was a week total from the time I submitted the return request until I got my replacement. RMA was received quickly and I was able to ship it out same day. Most of the waiting was shipping each way, not a delay by Roku.

If you've been waiting for RMA, contact @RokuDanny-R 

[RokuAustin]

Hi @Kiveysc,

Can you let us know your Device ID, software version, and build? Do you know when this change started? Can you let us know your setup (make/model of TV and any other AVR in the chain). 

We're really interested to know these details as we may be able to help you solve it without replacing the device. Thanks!

[dconnors]

I have purchased so many Roku devices over the years. I submitted an RMA for the Roku Streambar over 2 months ago. I haven't heard a peep. This is absolutely ridiculous. I'm curious to the legal action over Roku not honoring their warranty

[RokuERey]

Hi @dconnors 

Welcome to the Roku Community!

We regret hearing about this, and we have validated your account and already passed along your information to our Support team. They will reach out to you to assist you further.

Thanks,

Rey

[RokuMary-F]

Hi Community users,

We will be locking this thread because of its outdated status. If you are still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


Best regards,
Roku Community Team