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Purplerose115
Level 7
‎02-06-2021 03:51 AM

Free trial (starz) order processing?

I tried to subscribe to starz... to use the 7 day free trial. I had to enter new payment information... I did so right there, not updating my method of payment on my account.

I got a message that said "your order is processing. Please continue". It has been over 15 minutes and I still can't view shows on starz. Is this normal? Can I see the status of that "order" somewhere?

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RokuMary-F
Roku Employee
Roku Employee
‎02-06-2021 12:58 PM

Re: Free trial (starz) order processing?

Hi @Purplerose115

 

Thank you for reaching us.

 

For these issues, it may be more effective for you to get help from our billing. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

You can also manage your subscriptions at http://my.roku.com.

 

Thanks,
Mary
 

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