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paulpenalba
Reel Rookie
‎02-22-2022 10:55 AM

FORGOT MY EMAIL ON MY ROKU ACCOUNT & OF COURSE MY PASSWORD TOO. I NEED HELP!!

Hey Everybody, I forgot my Email Account Associated with my ROKU & of Course my Password so not sure what to do.


Any help or suggestions would be very much appreciated. You can reach me at paul@acutexusa.com

 

Thank you Kindly & Be Safe!!

 

 

Paul Penalba 

0 Kudos
4 REPLIES 4
HDMIGuy
Roku Guru
‎02-22-2022 11:25 AM

Re: FORGOT MY EMAIL ON MY ROKU ACCOUNT & OF COURSE MY PASSWORD TOO. I NEED HELP!!

If you have a working Roku device go to settings, system, about.  Your email will be listed.  When you have the email login to https://my.roku.com and click on forgot password.  You will get an email with instructions to set a new password.

paulpenalba
Reel Rookie
‎02-22-2022 11:27 AM

Re: FORGOT MY EMAIL ON MY ROKU ACCOUNT & OF COURSE MY PASSWORD TOO. I NEED HELP!!

Thank you for this, however our Old TV stopped working so we bout an Amazon FIRE TV and no longer have a ROKU OR ROKU CONTROLLER. That is sort of my Dilemma.  Thing is I keep getting charged $5.99 per Month for a PARAMOUNT #+ SUBSCRIPTION and when I reached out to them directly they said that I was getting charged by Roku.

 

So that is why I am trying to figure things out with them

 

 

Paul Penalba 

0 Kudos
HDMIGuy
Roku Guru
‎02-22-2022 11:39 AM

Re: FORGOT MY EMAIL ON MY ROKU ACCOUNT & OF COURSE MY PASSWORD TOO. I NEED HELP!!

 



support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu.   Use the account you are using on this forum

makaiguy
Community Streaming Expert
‎02-23-2022 09:29 PM

Re: FORGOT MY EMAIL ON MY ROKU ACCOUNT & OF COURSE MY PASSWORD TOO. I NEED HELP!!

... And give them a list of any likely email addresses under which you may have linked your former Roku(s) -- let them know which, if any, are ones to which you no longer have access.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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