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Jerriberg5
Level 7

Double charged every month for Paramount

I’ve been double charged for the Paramount (CBS) app. Roku says no but my bank says yes.

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3 REPLIES 3
renojim
Community Streaming Expert

Re: Double charged every month for Paramount

Are you paying both through Roku and directly to Paramount?

Do you have more than one Roku device?  If so, check what email address is displayed on each one under Settings->System->About.  If they don't match then it's possible you've subscribed twice under different accounts.

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Jerriberg5
Level 7

Re: Double charged every month for Paramount

Card purchase / Roku for CBS

(2021-11-17)

8162728107 DE 54730130

NOV 17, 2021

Card purchase / Roku for CBS

(2021-11-15)

8162728107 DE 19368722

NOV 15, 2021

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renojim
Community Streaming Expert

Re: Double charged every month for Paramount

You didn't answer my question about the possibility of having two Roku accounts.  By the way, descriptions on your credit card bill don't mean much.  I'm not saying those charges aren't legitimate, but a scammer can use any description he wants.

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Help others find this answer and click "Accept as Solution."
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