Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Kelder
Reel Rookie
‎06-05-2023 09:20 AM

Disney plus says not subscribed

Same issue here. Added Disney Plus through my Roku account over a week ago, money came out of my account. When I try to log into Disney Plus on my Roku device, it says I am not subscribed and wants me to enter my payment info... don't want to pay for it twice! How do I fix this? Thanks!

0 Kudos
Reply
1 REPLY 1
RokuTakashi
Community Moderator
Community Moderator
‎06-06-2023 12:09 PM

Re: Disney plus says not subscribed

Hi @Kelder,

Thanks for posting in the Roku Community!

We would be more than happy to assist you regarding the issue you have encountered. We'll need information for us to better understand the issue you're running into. Kindly provide the following:

  • Have you make sure you're logging into the correct Disney+ account that is linked with your Roku account?
  • Have you previously able to access the Disney+ channel before?

With more detailed information, we'll be able to better assist you.

Keep us posted.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
Reply