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TaoJones
Newbie

Discovery+ says my account is still active, even though I cancelled through Roku

When I tried to cancel at Discovery+, it indicated since I'd signed up through Roku that I had to cancel through Roku as well. I did that. Today I noted that Discovery+ charged me $7.58 anyway and responded to my inquiry that my account was still active. I checked Roku a little while ago and Discovery+ isn't there, so I used my computer to cancel on the Discovery+ website. Why didn't Roku cancel Discovery+ when I ordered that, and if Roku did cancel it and that's why I didn't see it when I checked Roku, why did Discovery+ charge me anyway?

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1 REPLY 1
Joseph-Roku
Retired Moderator

Re: Discovery+ says my account is still active, even though I cancelled through Roku

Hi @TaoJones, we understand that being charged for a subscription after you had canceled is disconcerting. We want to help.

We're going to send a PM your way. Please keep an eye on your inbox for us to help further.

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