Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
KinoBS
Newbie
‎12-15-2023 02:01 PM

Did NOT receive my order from November

This post is in reference to Roku Customer Support reference #: 8810293

i (Beth Kino**bleep**a) initiated an email conversation on December 9th with Roku regarding my order # 107128354 which was placed on 11/27/2023 and part of which was delivered by FedEx to the WRONG address.

I am missing 1 pair of Roku speakers from my order - already paid for on 11/27.

i am still waiting for an email reply from Roku Customer Support.  Please help me resolve this issue of the missing Roku speakers from my order OR refund to my credit card ASAP.

Thank you!

 

 

0 Kudos
Reply
1 REPLY 1
RokuERey
Community Moderator
Community Moderator
‎12-15-2023 04:33 PM

Re: Did NOT receive my order from November

Hi @KinoBS,

Welcome, and thanks for reaching out to us here in the Roku Community!

We sincerely regret any trouble this may have caused. We'll forward this over to our Support team, and please keep an eye on your email address for further assistance.

In addition, I also sent you a private message to ask for more details.

Best regards,

Rey

ERey.
Roku Community Moderator
0 Kudos
Reply