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Short27
Level 7
‎10-14-2021 04:41 AM

Day after viewing charged for live viewing

We watched the Fury boxing fight the day after on ESPN and was charged $79 and additional charges. We did now view a live performance. 

Why was I charged this?

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2 REPLIES 2
RokuAustin
Community Manager
Community Manager
‎10-14-2021 12:00 PM

Re: Day after viewing charged for live viewing

Hi @Short27,

It's possible that this content required payment and any charges would have been shown to you on your screen before purchase. The Fury v Wilder fight is currently billed at $79.99 via ESPN+. You can view your recent purchases by going to http://my.roku.com and signing in there. 

You can also put a PIN on your account as an added method of purchase protection. You can add a PIN by navigating to http://my.roku.com and finding Pin Preferences, then selecting the purple Update button.

Thanks!
Austin

Happy Streaming!

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Short27
Level 7
‎10-14-2021 01:37 PM

Re: Day after viewing charged for live viewing

There were no fees that were displayed and at the time I was a subscriber to ESPN. I have since canceled because of this situation. 

 

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