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Intimnasc
Level 7

Combining multiple accounts

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Over the years I have had multiple Roku players and somehow made 2 accounts with different subscriptions on each. Is there an easy way to just combine the two accounts into one without redoing all my subscriptions? I currently have 4 players around my house. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Combining multiple accounts

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@Intimnasc 

Thanks for the inquiry.

There currently is no way to merge Roku accounts.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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11 REPLIES 11
RokuDanny-R
Roku Employee
Roku Employee

Re: Combining multiple accounts

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@Intimnasc 

Thanks for the inquiry.

There currently is no way to merge Roku accounts.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Intimnasc
Level 7

Re: Combining multiple accounts

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Thank you for the response. I will begin manually merging the accounts this weekend. 

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Lorid
Level 7

Re: Combining multiple accounts

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How did you manually merge the accounts?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Combining multiple accounts

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@Lorid 

Thanks for the inquiry.

If you are asking about merging multiple Roku accounts, Roku accounts cannot be combined.


Thanks,
Danny

Danny R.
Roku Forum Moderator
thinkingART
Level 7

Re: Combining multiple accounts

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Can Roku please address this issue and make it possible for users to merge separate accounts.  I understand that it may not be possible today but think that it should be something that can be accomplished soon.  (Clearly I have this issue too.)

RokuMary-F
Roku Employee
Roku Employee

Re: Combining multiple accounts

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Hi @thinkingART,

Thanks for the inquiry. 

We currently don't have any information at the moment but we'll share this feedback with the team.

Thanks,

Mary

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CarpeDean
Level 7

Re: Combining multiple accounts

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Might the solution be to terminate all but one device, terminate the accounts and then reactivate the devices on the remaining account?

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santod
Level 7

Re: Combining multiple accounts

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good luck with that!  I've spend almost 6 hours - 2.5 with tech support (NO HELP) and the rest trying to do that. no luck.

HDMIGuy
Level 14

Re: Combining multiple accounts

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@santod   I am not sure exactly what you are trying to do.  Do you have active subscriptions on two or more accounts?  If you do not have any active subscriptions on an account just do a factory reset of any device on that account and then activate the device on another account you wish the device to be linked to.

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