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Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Charges took from wrong credit card

I updated credit info and took out secondary credit card, but you charged secondary credit card that card wasn't even in my account. I want it refined and put on my card that is on file. So pissed.

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Roku Employee
Roku Employee

Re: Charges took from wrong credit card

Hi @Kim57,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Please let us know if there's anything else we can help you with.
Many thanks,

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