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Charged on Roku for Fubo even though subscription was cancelled before trial ended

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I signed up for Fubo on the Fubo site and cancelled within via their free trial period on THEIR site. However ROKU has been charging me the channel! TWICE! I haven't touched the channel since the cancellation with Fubo. Fubo still shows that I'm not subscribed! Why am I getting charged! 

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RokuMary-F
Roku Employee
Roku Employee

Re: Charged on Roku for Fubo even though subscription was cancelled before trial ended

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Hi @Serendipity213,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

If you still need help, please don't hesitate to keep us posted.

Best regards,
Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Charged on Roku for Fubo even though subscription was cancelled before trial ended

Jump to solution

Hi @Serendipity213,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

If you still need help, please don't hesitate to keep us posted.

Best regards,
Mary

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