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CoreFineArt
Newbie
‎11-24-2022 06:36 PM

Charged for but some channels aren’t showing

So I took advantage of the Black Friday deals and got a couple of channels, 8 of them, but I only see 5. Epix still says I need to subscribe and it’s not showing a couple of others. It ended up adding BET which was meant to be Epix so, thinking it may have been my fault, I went in to purchase Epix again. It shows 3 purchases on my statement for it but still no channel. Is there a glitch because of Black Friday?

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2 REPLIES 2
CoreFineArt
Newbie
‎11-24-2022 07:01 PM

Re: Charged for but some channels aren’t showing

It looks like there are 2 subscriptions that should not be there at all: True Royalty and BET. These are purchases I’d never made and I’m guessing we’re glitched active when I bought the Epix one which still isn’t showing. 

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HDMIGuy
Roku Guru
‎11-25-2022 06:56 AM

Re: Charged for but some channels aren’t showing

@CoreFineArt Are you purchasing all of these channels from the same source like Roku.  If you purchased from Roku you can contact Roku support at https://support.roku.com/contactus

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