Account, payments & subscriptions

[gohr9704]

I was charged for the 2024 MLB subscription. We receive it free as we have season tickets to the Chicago Cubs. I emailed MLB and was told Roku charged our acct. I want it cancelled and refunded to our acct. They charged us $143.21 and was charged on 03-01-24. The description was 8013 Major League Basebal16-2728107 DE24061005.

[RokuJanadeeK · Accepted solution]

Hi @gohr9704,

A warm welcome here in the Roku Community!

We hear and completely understand your sentiments. This is not the experience we want you to have. Regarding this matter, it will be more effective if you directly contact our account-billing team through the link here.

Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your billing concerns.

Let us know if there is anything else we can assist you with besides this, and we will continue to do so.

All the best,
Janadee