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Hoylmant
Level 7

Charge on my account that needs refunded

I canceled my subscription and there's a pending charge on my account that I would like refunded to me due to not wanting the service.   Thank you 

3 REPLIES 3
RokuMary-F
Roku Employee
Roku Employee

Re: Charge on my account that needs refunded

Hi @Hoylmant,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

If you have any other questions or concerns, please let us know.

Regards,
Mary

ColbyL652
Level 7

Re: Charge on my account that needs refunded

I have two charges from you guys on my Debit card That was charged on my card that I did not authorize And I would like to be Refunded the money back to me to my card. Here are The amount of the two transactions that was taken out of my card and the date When it happen. And 1. Roku for Hulu on 11/03/21 for $6.99 Transaction ID for this one is 490265520 and 2. Roku for Hulu on 11/05/21 $15.98 Transaction ID for this one is 493445550 [personal information removed]

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RokuMary-F
Roku Employee
Roku Employee

Re: Charge on my account that needs refunded

Hi @ColbyL652,

Thanks for posting in the Roku Community!

If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue", here: https://support.roku.com/contactus. They will be able to further assist you.

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account? 

Please let us know if there's anything else we can help you with.

Thanks,
Mary

 

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