We appreciate you reaching out to us.
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
If you have any other questions or concerns, please let us know.
I have two charges from you guys on my Debit card That was charged on my card that I did not authorize And I would like to be Refunded the money back to me to my card. Here are The amount of the two transactions that was taken out of my card and the date When it happen. And 1. Roku for Hulu on 11/03/21 for $6.99 Transaction ID for this one is 490265520 and 2. Roku for Hulu on 11/05/21 $15.98 Transaction ID for this one is 493445550 [personal information removed]
If you are being charged for a service you do not recognize, please reach out to our support team directly here for your 'Account or billing' issue", here: https://support.roku.com/contactus. They will be able to further assist you.