Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Card Linked to Another Account

I have been charged for various Roku products that I do not have a subscription for. I want a full refund and to confirm the name on the account that my debit card is linked to? I cannot find a subscription anywhere to cancel so I am not understanding how I am being billed everyday.

0 Kudos
Roku Employee
Roku Employee

Re: Card Linked to Another Account

Hi @Erma1,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Keep us posted with what you find out.

Best regards,

0 Kudos