Account, payments & subscriptions

[gscarpato]

Can someone please help me. I’m trying to place an order and it won’t work. It just keeps going in circles and bringing me back to the same place. No phone number to call. No live chat. I honestly don’t know what to do. I can’t believe that they do not have normal customer support via phone or live chat. I’ve been a customer for quite some time and already have an account and get regular payments charged to my PayPal every month. I do not understand any of this.

[RokuJharra-Q · Accepted solution]

Hello, @gscarpato!

Thank you for reaching out to us in the Roku Community. 

We understand that you are currently facing issues while trying to purchase Roku products, and we apologize for any inconvenience caused.

We would like to inform you that the issue has been resolved. If you are still experiencing any problems, please let us know. 

Best regards,
Jharra

[Mandytilf]

I'm having the same issue.  There is no where to put a phone number that I see and it won't let me place an order without it.  I'd really like to give you some of my money Roku.

[Mandytilf]

I found a live chat, but it's useless. After confirming for the agent that I was trying to place an order on the roku website there hasn't been a reply in the last 8 minutes.  It says my message was delivered, but not read like previous messages.  

[Mandytilf]

Good lord.  They finally replied just to say I've been idle and may be disconnected.  This is enough to make me want to turn Karen.

[bam0271]

I can't get an order through either because I can't find where to add the phone number it requires.  "Chat" is not answering.  The "problem solved" posted earlier does not or has not resolved the problem.  Most aggravating !!! 😠

[Mandytilf]

Sent an email to support and got a response that the issue was resolved. Great, I go try to make the purchase again and guess what. Not resolved. This is terrible customer service. 

[bam0271]

I got the same thing Mandytilf.  3 times yesterday I was told it would be fixed , but not.  The last time I was told by email it would be ready to go in an hour.  I didn't stay up late enough for it, so I tried this morning.  Same old thing....need a phone number.  Obviously someone just programed it to ask for a phone number.  I don't see why it's so hard to change the program to not require a phone number.  

I also noticed that every other chat I have ever been on asks for a customer satisfaction survey at the end.  Notice this Roku does not?!

[Jerry110]

The item doesn't fit the back of my tv. The set up guide says I can order a free HDMI extender cable. my.roku.com/hdmi

[mgh]

Having the same problem. Stuck in an endless cycle. One popup says it needs a phone number, the there is no place to enter a phone. Just wanted to place an order.

Tried chat, phone and email. Chat didn't give me time to finish a reply. Phone couldn't figure out what I was asking. Email finally sent me a message that someone will look into it.

Now I'm having trouble even logging in - get stuck in endlessssss verification windows.