Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Can no longer log in to my account

I recently order a product from Roku and created a first time account.  I received the conformation email about the order.  But I can't login back in to my account.  I do not receive an email to reset my password.  I am beginning wonder if I ordered from a fake Roku website.  Any help will be great.

0 Kudos
Roku Employee
Roku Employee

Re: Can no longer log in to my account


Thanks for the inquiry, I would be happy to look into this issue for you.

Please send me a PM with your Roku account email address, and include the order from the confirmation order. I'll be able to assist you further from there.



Danny R.
Roku Forum Moderator
0 Kudos