Account, payments & subscriptions

[Millzterrell5]

For Black Friday I ordered several subscriptions that were 99 cents such as AMC Plus Stars MGM and several others now a week later they're telling me that I have to update my subscription which is 995 or $10 per prescription when I'm supposed to have 2 months for free how can I fix this

[Kbridges]

Following:

I also purchased the black Friday special of 2 months for 99 cents per month, and just read the same email that says the amount will go up on Jan 6, 2025. I would like to think it doesn't affect the people who purchased at the sale price, but I would like to know for sure. AMC doesn't have enough content to get $10 a month from me.

[RokuReynan-L · Accepted solution]

Hi, @Millzterrell5 and @Kbridges.

Welcome to the Roku Community!

We understand that you're having an issue with the promotion. In this case, you may reach our Account and Billing team for further information. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll then have an option to call or chat with us.

We hope this will be sorted out soon.

Thanks,
Reynan

[Thelasthotel]

I did that same deal. I just got off the phone with them and they are shady. They did refund the 9.98 charge but they will not honor the 2 month black Friday deal. Reversing the $10 charges canceled the subscriptions. They say no deal existed and there's nothing they can do. Thanks for posting. At least now I know I'm not crazy.