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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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teach4kids
Level 7

Billing. Updated my payment. Still no channels!!

I updated my billing information and still not receiving any channels to watch. I can’t even watch my other channels from my provider. Can you please check this for me??

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6 REPLIES 6
RokuMary-F
Roku Employee
Roku Employee

Re: Billing. Updated my payment. Still no channels!!

Hi @teach4kids,

We appreciate your patience regarding this matter. I understand that you are unable to access some channels.

What channel are you trying to access? Are all other streaming channels playing content normally?

When you go into the account settings of your Roku device through Settings > System > About, are you using the same email that is shown?

With more information, we will be able to assist you further.

Regards,
Mary

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teach4kids
Level 7

Re: Billing. Updated my payment. Still no channels!!

We stream through Comcast our provider which has nothing to do with Roku!! We have Roku Tv. 

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teach4kids
Level 7

Re: Billing. Updated my payment. Still no channels!!

We stream through Comcast our provider. Can’t get any channels!! It has nothing to do with Roku!! 

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teach4kids
Level 7

Re: can’t get any channels from my provider!! It has nothing to do with Roku!!!channels!!

Can’t get any channels through my provider which we stream through!!! This has nothing to do with Roku!!

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Strega
Level 17

Re: can’t get any channels from my provider!! It has nothing to do with Roku!!!channels!!

Is it only the xfinity app that isn't working? 

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teach4kids
Level 7

Re: can’t get any channels from my provider!! It has nothing to do with Roku!!!channels!!

It was in Guest mode. After we took that off it started working. Thanks for the help.

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