Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Rednrowdy
Level 7

Being charged for trial subscriptions i KNOW i cancelled

Anyone else continued to be charged for a free trial on a movie channel AFTER canceling subscription because it was just the same programs over and over? 10.99 a month for about 6 months and I wasn't using it because I KNOW I canceled. Now no refund? For something I canceled!!??

8 REPLIES 8
Zippy1
Level 7

Re: Being charged for trial subscriptions i KNOW i cancelled

I too was doing some research on the paramount plus channel. Seal Team one of my fav shows was supposed to be streaming 5th season. So I set everything up, clicked on the $5.99 monthly WITH A 7 DAY FREE TRIAL, looked for my show, seeing that only first 4 seasons available to watch. So I cancelled and was already charged for the year🤬🤬  How can charge not be refunded when you don’t want subscription AND CANCELLED within 7 day free trial?????

RokuMary-F
Roku Employee
Roku Employee

Re: Being charged for trial subscriptions i KNOW i cancelled

Hi @Rednrowdy @Zippy1,

Thanks for posting in the Roku Community!

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

If you have any other questions or concerns, please let us know.

Regards,
Mary

0 Kudos
Chatley
Level 7

Re: Being charged for trial subscriptions i KNOW i cancelled

I just noticed that I have been charged $30 a month for "Roku for Hulu". I  havent had a Hulu account in a very long time. I tried logging into the account but they don't recognize my email so I chose to use an alternative option to log in and it said I don't have an account.  So I went to my roku subscriptions and it's not there either. I opened a support ticket on Roku but not feeling optimistic after reading some comments.  Roku owes me  $330 refund for charges on services I am not subscribed to. Please tell me someone out there has been successful in resolving any issues like this 🙏 

0 Kudos
HDMIGuy
Level 14

Re: Being charged for trial subscriptions i KNOW i cancelled

If you went to subscriptions and the subscription is not there the charge is NOT from Roku.  You need to contact your bank or credit card provider about the charges.  

0 Kudos
mariat57
Level 7

Re: Being charged for trial subscriptions i KNOW i cancelled

I have the same issue. I cancel  CBS  before the trial was over and they still charging me . I call them and they only trying to resolve your problems online, there's no way you can talk to anyone on the phone. I'm very frustrated. They charging me double.

0 Kudos
HDMIGuy
Level 14

Re: Being charged for trial subscriptions i KNOW i cancelled


@mariat57 wrote:

I have the same issue. I cancel  CBS  before the trial was over and they still charging me . I call them and they only trying to resolve your problems online, there's no way you can talk to anyone on the phone. I'm very frustrated. They charging me double.


Did you login to your account and check your subscriptions?  If the subscription is not showing in your account you purchased it from someone else.  The internet is loaded with scam sites offering free trials.  You need to contact your bank or credit card company.

 

0 Kudos
mynamjephph
Level 7

Re: Being charged for trial subscriptions i KNOW i cancelled

In the same boat. My son is very into the Blazers, so we signed up for the 7 day free trial of Fubo TV through Roku on January 3rd, so he could watch some of the game against the Hawks. I set a reminder in my phone to cancel the trial on January 9th, which I did. 

A weird thing happened that I didn't think anything of until this morning.

On the 9th, I went into my subscriptions on the Roku site, clicked cancel free trial, and chose "cost" for the reason for cancellation. I was rerouted to the "you've been signed out" page. I assumed my subscription was cancelled and this was the next logical page I'd see.

This morning, after receiving a charge for $64.99 for a month's worth of Fubo TV, I immediately knew something was wrong. I went back in to cancel the subscription through Roku (now the 10th), followed the same steps, but this time after choosing "cost" was rerouted to a page showing my subscription was cancelled.

Roku needs to fix this issue and issue a refund.

0 Kudos
DBDukes
Community Streaming Expert

Re: Being charged for trial subscriptions i KNOW i cancelled

@mynamjephph 

https://support.roku.com/contactus

There's a billing option for submitting a billing issue.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos