Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Gizmomom201
Level 7

Being billed for something i dont regoinze

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Hello I am being billed 17.51 and I have no idea why. I Checked my recent purchases history and there was nothing there. I would like a refund or at least tell me what the charge is for.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Being billed for something i dont regoinze

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Hi everyone,

Thanks for the posts.

As stated previously in this thread, for account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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10 REPLIES 10
gdm4491
Level 7

Re: Being billed for something i dont regoinze

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Have 2 months of billing for $9.99 which the bank statement only shows the following Roku for Pandora. How do I get details for these Transactions?

 

 

G. Mach

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Mwilburn2407
Level 7

Re: Being billed for something i dont regoinze

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I was billed $79 for something I didn't sign up for. How do I get a refund. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Being billed for something i dont regoinze

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Hi @Gizmomom201 @gdm4491 @Mwilburn2407

Thanks for the posts.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Helen12
Level 7

Re: Being billed for something i dont regoinze

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Did you ever get your money back? I’ve been billed $5.99 every month since last summer and I have no idea why. I even canceled the credit card but that doesn’t stop Roku

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Helen12
Level 7

Re: Being billed for something i dont recognize

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Stop billing me. This is not a valid bill.

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HDMIGuy
Level 14

Re: Being billed for something i dont recognize

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Have you logged into your Roku account and checked your subscriptions and purchases.  If the item is not in your Roku subscriptions or purchases it is NOT from Roku.

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Faatima
Level 7

Re: Being billed for something i dont regoinze

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Roku is the worst, no engrossment. When I, purchased my 2 smart tv's Roku was on there under the name April, her last name escapes me, this is not morally sound. How can this be? short answer, the tv is refurbished, point-blank. these people are the worst. so undermining and covert, I have never seen anything like this in my life. I was told over a year ago that all I had to do was pay a one-time activation fee and now I'm being told that I need to pay a one-time life long of $110.00 to upgrade the service or pay the same fee to cancel my subscription. At this time I am LIVID, I told them to, KISS MY AUNT IN THE COUNTRY, for free, how about that!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Being billed for something i dont regoinze

Jump to solution

Hi everyone,

Thanks for the posts.

As stated previously in this thread, for account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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nsltrans
Level 7

Re: Being billed for something i dont regoinze

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I am being charged for things I did not purchase every month, starz, hulu, warnermedia, disney showtime and I don't have these

 

i want it stopped how do i stop it?  i cannot get it to stop from my TV.

 

HELP

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