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Apple TV sign on keeps going from free trial to user id and password entry

I am registered with Apple TV, but it keeps going to the free trial, no problem, but it keeps sending me to the id and password screen. Round and round.  No access. What am I doing wrong?

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Apple TV sign on keeps going from free trial to user id and password entry

@Super_Dave1954-

  • How did you subscribe to Apple TV?  Directly with Apple?  Through Roku?  Through some other third party (which one)?
  • How are you trying to access Apple TV on your Roku?  Apply TV app?  Via The Roku Channel?

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Re: Apple TV sign on keeps going from free trial to user id and password entry

Thru Roku device I just purchased a few days ago. Totally new to this technology. 

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makaiguy
Community Streaming Expert

Re: Apple TV sign on keeps going from free trial to user id and password entry

@Super_Dave1954-  Sorry for the delayed response.  I'm on the road with limited internet availability.

Couple of questions

  1. How did you subscribe to Apple TV?  Directly with Apple?  Through Roku?  Through some other third party?
  2. How are you attempting to access Apple TV on your Roku?  The Apple TV channel app?  Through The Roku Channel?  Through some other app?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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