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Pxpapa
Level 7

Alltice one Sudden link cable company

I pay for HBO MAX and Starz  thru my cable company. Has been that way for a long time. Now it saying to update payment method. Both are already payed this month. I refuse to pay for them again

 What is going on? Surely an update can't go this wrong. Restore the channels then fix ur programs 

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RokuMary-F
Roku Employee
Roku Employee

Re: Alltice one Sudden link cable company

Hi @Pxpapa,

Thanks for reaching out to the Roku community!

For more information about that channel's account authentication functionality, It's best to reach out directly to get the channel going on your Roku. They can resolve the error you are having with the channel login. Please be noted that Roku doesn't manage channel logins or authentication and many channels on Roku are developed and maintained by the channel provider themselves.

If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus 

Regards,
Mary

 

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