Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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RmPmona65
Level 7

816-2728107 transaction 10/10/2021

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As of today 10/10/2021. I update my credit card payment card, and noticed two attempted was being pending, when it should be for just one payment on each month in the about  of $8.55. I notices on my credit card payment "there has been two payments deducted from my credit cards, in the about of $8.55. Why is this...it's onlying supposed to be for service for my TCL"65" 📺 onlying.

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RokuKariza-D
Roku Employee
Roku Employee

Re: 816-2728107 transaction 10/10/2021

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Hey @RmPmona65

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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7 REPLIES 7
renojim
Community Streaming Expert

Re: 816-2728107 transaction 10/10/2021

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Service?  There's no such thing as a "Roku service" fee.  There are subscriptions to various providers that can be billed through Roku.  You can check to see if you have any of these at http://my.roku.com/account/subscriptions .

Roku Community Streaming Expert

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RokuKariza-D
Roku Employee
Roku Employee

Re: 816-2728107 transaction 10/10/2021

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Hey @RmPmona65

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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kendalju
Level 7

Re: 816-2728107 transaction 10/10/2021 for 59.59 for AMC

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I did not order AMC!!!  I was charged 59.99 on 5/5/2022.  My husband died this past year - Michael Haglund - could he have ordered it??? I just saw the charge on my credit card - please refund!  I did not order it.  Thank you

Judy Kendall

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Alex-Roku
Retired Employee

Re: 816-2728107 transaction 10/10/2021 for 59.59 for AMC

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Hey Judy, being charged for subscriptions you didn't sign up for is frustrating but don't worry we are here to help! First, we recommend editing or deleting your name and email from your post in order to protect your personal information. Next, please be on the lookout for a private message from us, we will be reaching out to you to help look into this issue further. 

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Italianbrian
Level 7

Re: 816-2728107 transaction 10/10/2021

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There is no "questions about my account billing" that I was able to find. Where is this?

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renojim
Community Streaming Expert

Re: 816-2728107 transaction 10/10/2021

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@Italianbrian, the https://support.roku.com/contactus page has changed since this thread was started.  Did you try the "Account, payments & subscriptions" option?

Roku Community Streaming Expert

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Italianbrian
Level 7

Re: 816-2728107 transaction 10/10/2021

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I found out why I have been billed. I never knew what that charge was from Roku. I found out by looking through the subscriptions. A channel I thought I had cancelled, was not, so I cancelled it. Thank You for replying! -Brian

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