Account, payments & subscriptions

[RokuEuniceL]

Hi Community Users,

Greetings from the Roku Community!

We sincerely apologize for any inconvenience this may have caused you. We'll be glad to assist you on our end. Please provide a copy of the email you received with the promotional offer and send it to us via private message. Please also state which email you used for that.

To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank.
5. Enter the subject for the message in the Message Subject area.
6. Type the reply in the Message Body editor.
7. Click Send Message. You can look for the messages you've sent in the Sent tab.

We'll be anticipating it! 

Thanks,
Eunice

[RokuTakashi]

Hi, @Iluvmusic1948

Extending our welcome here in the Roku Community.

We appreciate you for reaching out for support, and we'd be pleased to assist. May we know if you've received an email with the 40% discount for a Roku device purchase? If so, do you have any images such as a screenshot?

We look forward to hearing your response.

Best wishes,
Kash

[kebel21]

Hi, I sent my screenshot to EuniceL. Should I post it here as well?

[RokuEuniceL]

Hi @kebel21,

Thank you for keeping us posted here in the Roku Community!

We apologize for any inconvenience this may have caused you. We have replied to your private message and have forwarded your concern and information to the appropriate Roku team for resolution. We are dedicated to finding a solution to your concerns, so please don't hesitate to let us know if there is anything else we can do to help.

Your patience and understanding are highly appreciated.

Kind regards,
Eunice

[kebel21]

Thank you, Eunice, received the PM as well. 

[mr_matt]

I got a reply and they honored the discount with a code they provided me!!!  I was able to purchase the items and I'm very happy with they're quick resolution!!  Hope it worked out for you too!  🙂

[mr_matt]

Thank you so much for the reply and for honoring the discount!!!  I was able to purchase the items and I'm very happy with your quick resolution!!

[kebel21]

Same here, discount honored.  Thank you Roku!

[Pacerfan9]

This worked, thank you for making this right!

[Pacerfan9]

This worked, thank you for making this right!