Account, payments & subscriptions

[JUMPSEAT]

Sorry, but I'm confused here. *IF* this is/was a legit offer, wouldn't moderators know about it???

I received this same email yesterday - expiring on 4/12/2024 - but when I clink on the link in the email, it says 'NO OFFERS AVAILABLE' within my Roku account. The email 'appears' to come from replymktg@roku.com - is this a 'scam' email???

Online chat with Roku is basically useless. He/She/They had no clue what I am talking about or looking for.

[RokuJharra-Q · Accepted solution]

A warm welcome here in the Roku Community, @JUMPSEAT!

We apologize for any inconvenience that may have been caused, and we appreciate you sharing the promotional offer you received via email with us.

We want to inform you that we were able to fix this issue. We would recommend that you give it another try and let us know how it goes. 

If the issue persists, don't hesitate to contact us, and we'll do our best to help you.

Thanks,
Jharra

[JUMPSEAT]

That worked...THANKS

[RokuJharra-Q · Accepted solution]

Thanks for the follow-up @JUMPSEAT!

We're glad to hear that everything is going well! If you have any problems or questions, please feel free to post them in our community. We are always here to help and ensure you have the best experience here at Roku!

Best regards,
Jharra

[stats1]

I'm having the same problem. I tried calling customer service but they put me on hold to check about it but the agent eventually disconnected the call without talking to me. 

[RokuBernie-D]

Hi @stats1,

Thanks for posting in the Roku Community!

We appreciate you contacting our support about this issue you are experiencing with the discount offer through email. We're more than happy to be of service.

Please check your inbox since we have sent you a private message.

We are looking forward to your response.

Best regards,
Bernie

[RLS-Ultra]

I received an email that offers 40% off Roku streamers that expires 4-12-2024, but when I clicked on the buy now button in the email and logged into my account today 4-11-2024 it say no offers are available. The fine print says while supplies last so have you run out of supplies or am I doing something wrong? A lot of people are having this problem. 

[RokuBernie-D]

Hi, @RLS-Ultra,

Thanks for posting in the Roku Community!

We appreciate you bringing this to our attention, and we understand that you may not be taking advantage of the discount offered via email. No worries! We're here to help.

Please check your inbox since we have sent you a private message.

Kind regards,
Bernie

[RLS-Ultra]

How about sending me an email where the promised discount links actually work.

[RLS-Ultra]

Unfortunately when I tried to use the the coupon code Roku sent me, when I tried to purchase a 4K Streaming Stick I received the message "The coupon you entered is expired or invalid."