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  2. Tag: newly reported
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  • RokuAustin's avatar

    Missing characters in text boxes

    We are receiving reports from users are seeing missing characters or text in certain text or description boxes. Image of the issue: This is a Newly Reported Issue. What does that mean? Newly reported issues mean that usually this issue is not widespread and we are still gathering information to help solve the issue. If the issue is a channel-facing issue, then we will work with the channel partner to help solve the issue. Let us know... Are you experiencing this issue, too? The channel and area you are seeing this issue on. If you can upload a photo, great! Please create a Tracker ID when you see this issue, and post your Tracker ID to this thread, along with the last 2 digits of your Roku Device ID. Let us know, does restarting your device solve the issue or has the issue come back after a restart? Thank you for your patience as we work to solve this issue. You can hit the subscribe button to be notified of updates. Roku Community Team
    Solved
    RokuAustin
    2 years agoPlace Known issuesKnown issues
    9.9KViews
    4likes
    162Comments
  • RokuAustin's avatar

    HGTV GO - Will not load, crashes to home screen

    We are receiving reports from users that the HGTV GO channel will not load on certain devices and crashes to the home screen. It appears this issue impacts Roku Premiere Model 3920 (includes all 3920X, 3920R, 3920RW). This is a Newly Reported Issue. What does that mean? Newly reported issues mean that usually this issue is not widespread and we are still gathering information to help solve the issue. If the issue is a channel-facing issue, then we will work with the channel partner to help solve the issue. Let us know... Are you experiencing this issue too? Are you seeing this issue on your Roku Premiere 3920 device, or a different device? Please include the model number if you are seeing it on a different device. Please create a Tracking ID here and post it to this thread, along with the last 2 digits of your Roku Device ID. Thank you for your patience as we work to solve this issue. You can hit the subscribe button to be notified of updates. Roku Community Team
    Solved
    RokuAustin
    2 years agoPlace Known issuesKnown issues
    5.8KViews
    0likes
    26Comments