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  2. Tag: general setup question
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  • Diane211's avatar

    Audio video sync issue with tennis channel

    OK....I am not a techy person. LIke everyone else the ROKU green tennis icon didn't work anymore, either on my Roku tv or on my desktop computer. I was able to remove the green tennis app icon and replace it with the black tennis app icon on my ROKU TV and computer. Thought I was doing ok but the audio and video are out of sync..this only occurs on the tennis channel. I have unplugged and disconnected everything and restarted both tv and internet. I do not subscribe to tennis channel plus but have accessibility through my Optimum cable tv provider for the free live tennis channel matches. I even had the cable company come and check all the wiring and connections, just in case it was that. no luck...You cannot remove the tennis channel and reinstall...when you push the * on the remote...you are not given that option. The audio video sync is just fine when I access TC on my laptop....HELP! At my wit's end in NJ
    Solved
    Diane211
    2 days agoPlace Apps & viewingApps & viewing
    6.8KViews
    2likes
    84Comments
  • SkipRat's avatar

    Reconnecting to the Internet during network setup

    Seriously, what witless wonder decided that connecting to the Internet was a requirement to connecting my router device to home network? I have just moved home, Internet not getting installed for a couple of weeks, which is fine. The problem is, I now can't connect to my media server in the meantime, because fecking witless wonder made it impossible for me to connect Roku device to my home network thus, preventing me connecting my old TV to my plex server, via Roku, because it's too fecking simple to make things easy for users. Why does every company have to make everything as sh*t as possible... Because heaven forbid people be without Internet for a week or two for whatever reason. So please, can make so users can connect their Roku devices to their home network, even if their Internet is nor available.
    SkipRat
    4 months agoPlace TVs & playersTVs & players
    236Views
    0likes
    0Comments
  • N2xap's avatar

    Roku Player - Channel Guide "No Information"

    I keep losing the channel information I have checked for updates, restarted the device, reset to factory settings still the problem persists if I switch between channel number and Roku recommended channel list they reappear and disappear a short while later and I have to change to channel number again for them to appear again and after a while they disappear again roku premiere + model 4630X software version 14.1 hopfully you will fix the issue soon
    Solved
    N2xap
    4 months agoPlace Apps & viewingApps & viewing
    2.1KViews
    4likes
    13Comments
  • CarlH's avatar

    Roku Ultra (4850X) will not update after activation

    It says my roku ultra is activated and it shows up on my account. However, the screen on the tv will not update so that I can use it. My roku will not activate so I can use the system and roku has no customer service that I can contact. This is my 4th roku and I am very upset. I have done everything right and their website says it is activated but it will not on the tv.
    Solved
    CarlH
    8 months agoPlace TVs & playersTVs & players
    1.5KViews
    0likes
    7Comments
  • ec5's avatar

    Setup Roku Streaming Stick 4K with Vankyo projector

    Hi, I have a Vankyo E30T projector and a Roku Streaming Stick 4K. Vankyo does not appear on list of support devices and the streaming stick can't be set up. I've tried selecting ONN as the t.v and ROKU tv as the tv. Neither work. Does anyone have any suggestions or solutions? Thanks, Beth C
    Solved
    ec5
    9 months agoPlace TVs & playersTVs & players
    1.9KViews
    0likes
    3Comments
  • Knowthesecretwe's avatar

    Roku Remote will blink but won't pair

    I bought a Roku 4K player and have tried to set it up multiple times over the last several months and have never been able to get the stupid remote to pair. The green light just blinks and blinks and it never pairs with a device so I have never been able to use it. What a waste of money I will never give this company another dime. The support is absolutely awful.
    Solved
    Knowthesecretwe
    10 months agoPlace TVs & playersTVs & players
    1.1KViews
    0likes
    4Comments
  • 0523happiness's avatar

    Remote not working after factory reset

    I did a factory reset after moving, tv would not connect to the new wireless internet. Now, it won't even get off the "let's get started" screen. Stupid remote will only turn the tv on and off, but won't allow anything else to happen. It's a standard remote, have taken the batteries our. Tried new ones, unplugging and replacing. Everything that is mentioned in their "guides".
    0523happiness
    12 months agoPlace TVs & playersTVs & players
    1.3KViews
    0likes
    1Comment
  • Asencion53's avatar

    Roku streaming stick 4k will not activate after factory reset

    Is not Roku tv is streaming stick 4 k
    Asencion53
    12 months agoPlace TVs & playersTVs & players
    1.6KViews
    0likes
    4Comments
  • john_henry's avatar

    Cannot install Apps on Roku TV

    Add an App to Roku Roku prefers to call their apps, "Streaming Channels". Besides that, they function the same way as the apps on any other platform. To add an app to your Roku, do the following: Press the Home button on the remote. Go to Streaming Channels. Find the app you wish to add. There are two ways to do it: Either browse through the Categories on the left and look for the app in the right pane. Or go to Search Channels and type in the name of the app. Select the app once you found it and then select Add channel. Wait for the app to get added. You'll get a confirmation message when the app was added. Select OK to finish.
    john_henry
    12 months agoPlace TVs & playersTVs & players
    843Views
    2likes
    0Comments
  • randalsruku's avatar

    Resetting the Roku 3820X2 Streaming Stick Loses Ethernet connection

    This stick is not powered through the HDMI connector but rather with a USB charger. The charger is plugged into an uninterruptible power supply (UPS), so it always has AC power. Nevertheless, if I don't use the system for a week or so, the stick loses it's Ethernet connection and it is necessary to press the reset button on the stick. This is extremely inconvenient, as the stick is not easily accessible in my rack. Two Qs: is this normal? And which models of streaming sticks don't have this issue?
    randalsruku
    2 years agoPlace TVs & playersTVs & players
    910Views
    0likes
    2Comments