[Solved] Daily Trivia & NBA Finals Not Staying Hidden
Hey everyone, We’re looking into reports of the left-hand navigation reappearing after being hidden in the Daily Trivia and NBA Finals sections. Status Update 6/11: We believe this issue has been resolved! If you're still running into it—or notice anything else—let us know so we can take another look. Thank you, Roku Community TeamSolved119Views2likes44Comments[Solved] Watch TCM App Crashing to Home Screen?
Hi everyone, We’re aware of the issue where the Watch TCM app crashes back to the home screen when launched. Status Update 6/11: We believe this issue has been resolved! If you're still running into it—or notice anything else—let us know so we can take another look. Thank you, Roku Community TeamSolved182Views0likes25Comments
[Solved] No audio on multiple apps
Hey everyone! Some users are experiencing no sound on their Roku devices. Status Update 5/28: Most customers are resolved after a system update. In the meantime, try restarting your device by doing the following: Press the Home button on your Roku remote Go to Settings Select System Choose System Update Select Check Now and go through the on-screen prompts to update your software. ---------------------------------------------- If you are still experiencing this issue after performing a system update today, please provide the following. Confirm date when a system update was checked or performed. Roku device info: Model, software/build version, serial number, and device ID (Found under: Settings > System > About) Tracker ID: Press Home 5 times, then Back 5 times A photo or video showing the issue Is this happening on Peacock TV or another app? If it's another app, please include the app name. Thank you! -Roku Community TeamSolved686Views0likes34Comments[Solved] No Audio Issue– Peacock TV
Hey everyone, Status Update – 5/27 Some users recently reported having no sound on their Roku devices while streaming or after streaming Peacock TV. Good news — we believe this issue is now resolved. If you're still experiencing audio issues, please try the following steps: Press the Home button on your Roku remote Go to Settings Select System Choose Power (if you don’t see this option, just skip to the next step) Select System restart Also, make sure your Peacock TV app is updated to the latest version. Let us know if you're still having trouble—we're here to help! Thanks, Roku Community TeamSolved259Views0likes6Comments
[SOLVED] Roku Camera App getting error "Something Went Wrong"
Hi, Community users. We received reports about the ongoing problem with the Roku Camera App, where users encountered an error message stating "Something Went Wrong." Update: We believe that the issue is now resolved. Previous Update: This issue is currently under Investigation. To assist us in our investigation and expedite the resolution process, we kindly request the following details from affected users: Roku device model, serial number, device ID, and OS version (Found in Settings > System > About). Channel version/build: Select the channel on the Home screen and press the * button to find this information. Tracker ID: When encountering the issue, press the Home button five times followed by the Back button five times. Please provide us with the Tracker ID displayed. Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)? We'll keep you informed about any developments in this thread as we progress with our investigation. Your patience and understanding during this process are greatly appreciated. Thank you for your cooperation. Best wishes, KashSolved3.5KViews0likes19Comments[Solved] AirPlay & HomeKit issue
Hey everyone, We’re aware of the AirPlay and HomeKit issue some of you are experiencing and just wanted to give you a quick update. Status Update: We believe that the issue is now resolved. If you're still having issues, just feel free to start a new thread so we can help out more! Thanks for being part of the Roku Community. Happy Streaming!💜 Cheers! Roku Community TeamSolved1.4KViews0likes16Comments[Solved] "No info" or app missing on Live antenna channels?
Hey everyone, Status Update 4.2.25: We believe the issue is resolved for some customers. If you're still missing info or apps on your live antenna channels, please provide us with the following details: Device info (Settings > System > About) Tracker & GC (Press Home 5x, Back 5x) Home zip code or TV location Send us a photo or video of the issue you're experiencing. Also, let us know: Which live TV channels are being impacted? Please provide the channel name and number (e.g., Fox on channel 2.8, or AMC+ on 330). How many channels are having the issue? When exactly does the issue happen? As soon as you open the channel? How long does the issue last? =========================================================== Status Update 3/12: We believe that the issue is now resolved for some customers. We recommend trying to relaunch your Live TV and see if the issue is still happening. Thanks for being a part of the community! Roku Community TeamSolved4.2KViews0likes198Comments
[Solved] Roku Mobile App freezing - iOS
Hey everyone, We know some of you have issues with the Roku Mobile App freezing after exiting to navigate away or opening after locking the screen. Status Update 5.2.25: The issue with the Roku mobile app freezing has now been resolved. To make sure everything works smoothly, just update the Roku Mobile App to the latest version. Thanks for your patience and continued support of the Roku Community! Happy Streaming! 💜 Roku Community Team703Views0likes109Comments[Solved] Backdrops and Photostreams - app removed
Hey everyone, We know some of you are having issues with the Backdrops and Photostreams app or are seeing the message, “This channel is no longer available.” Status Update 4/18: We’re looking into the issue and actively working on a fix. In the meantime, we recommend restarting the Roku device, which may temporarily resolve the issue. We’ll keep you in the loop with any updates. Roku Community TeamSolved1KViews2likes55Comments[Solved] Error 1003 on Roku Wireless Doorbell Livestream
Hey everyone, We are aware that some Android users may be receiving error code 1003 when trying to access the livestream of the Roku Wireless Doorbell. Status Update 4.2.25: The issue should be resolved with the latest app version (3.2.4). Please update the app and check if you’ve received the new firmware for the Roku Smart Home app. Let us know if it works! If you don’t see the update yet, try again in a bit. Thanks for your patience and support! ======================================================================== Status Update 3/25: We're currently investigating the issue. Next Steps: Please ensure the Roku Smart Home app is updated to version 3.2.3. If the error persists, follow these steps: Check the app version – If it’s not version 3.2.3, please check back periodically as we are rolling out the new update. If the issue continues, please provide the following details: Device info: Camera model, MAC address, and firmware version Phone details: Brand, model, and OS version Modem/Router: Make/model Log ID: Found in the Smart Home app under Account > Roku Support > Submit a Log Thank you for your understanding and continued participation in our community! Roku Community TeamSolved1.7KViews0likes120Comments