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  3. Tag: crash
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  • Christirho's avatar

    Roku Mobile App "something went wrong loading this page" error

    The mobile app for iPhone is not working properly. Home Screen and account info will not work. Getting an error “something went wrong loading this page” for Home Screen. Account section just says loading but never loads. eta - ios 18.4.1 and app version 12.5.0 i have uninstalled and reinstalled the app and restarted my router. All that good stuff has been done. My boyfriend has an android phone and the app works just fine on his phone. Seems to be an ios thing. My software was recently updated which is probably the culprit. I hope there is a resolution soon.
    Christirho
    2 months agoPlace TVs & playersTVs & players
    253Views
    0likes
    2Comments
  • Apple21's avatar

    TCL Roku TV bottom of screen fading to black while watching movies

    Bottom of screen is fading to black when watching TV shows on Netflix prime peacock etc. It happens every 10 seconds while watching almost like the bottom play/pause bar keeps almost coming on and then going away. I have tried to restart, unplugging, and everything besides doing a complete factory reset which I’m trying to avoid otherwise I will loose log in access to some apps. Thanks
    Solved
    Apple21
    6 months agoPlace TVs & playersTVs & players
    883Views
    0likes
    1Comment
  • Phase's avatar

    After new update TV crashes after pausing a show

    After new update. Some apps crash after pausing a show. It goes back to home app page.agggggggggg. It's been great until now. Sucks.
    Phase
    9 months agoPlace TVs & playersTVs & players
    774Views
    0likes
    1Comment
  • Navski's avatar

    Roku (official app) android

    Roku app for android will not load on Android 8.
    Solved
    Navski
    10 months agoPlace TVs & playersTVs & players
    1.7KViews
    0likes
    4Comments
  • mcp's avatar

    AGAIN Roku app cannot find IP address of Roku Express

    UPDATE TO ORIGINAL POST: I thought I had found a solution to this problem by turning off the privacy settings on my iPhone WiFi settings. This stopped working pretty quickly. Then the app started working randomly again for a few days, without having to change any iOS settings! Unfortunately, the situation has now reverted to not being able to connect. I have confirmed that the app works with Roku’s at other houses. My internet provider says the issue is not theirs. Does Roku have a solution yet? My roommates and I have been using the Roku app as a remote for our Roku Express specifically because of the ability to play audio through headphones and not disturb each other. It was working for months, but in the past few weeks the app would randomly drop the connection then have to reconnect. Today, the app could not connect to the device at all. I have restarted the app and the device, checked the WiFi setting, and even factory reset the device. The phone and the device are linked to the same WiFi, the IP addresses are both 192.168.1.XX. No VPNs are involved. The connection on the Roku device says it is excellent. When I try to connect manually with the IP address, the app says there is no device found there. I am inputting the correct address, as I am copying it directly from the “About” section from my TV screen. Control by mobile apps on the device is set to default. The WiFi is Spectrum. We only have one network available, and we cannot even access the Access Point settings. The phones have local network access enabled for the app. We have tried with multiple phones, all iPhones running the latest iOS, so we believe it is a problem with our device or the app, not the phones. We have gone through every step given by Roku’s troubleshooting guide, and nothing has changed.
    Solved
    mcp
    12 months agoPlace TVs & playersTVs & players
    4.8KViews
    1like
    8Comments
  • ctech6837's avatar

    Roku Mobile Version 9.3.1 won't run on my iphone

    Starting 2 days ago when my iphone automatically installed Roku Mobile Version 9.3.1 I can no longer use the Roku Mobile app. I click the icon and the app just hangs on the main loading screen, never getting beyond the purple loading screen I have an iphone XR, iOS 16.4.1. I've uninstalled the roku app, rebooted, and reinstalled. The problem came back with 15 minutes. The app is no longer usable and I'd love to let Roku support know that 9.3.1 is broken on my phone. Any ideas on how to install the old version?
    ctech6837
    2 years agoPlace TVs & playersTVs & players
    2.6KViews
    2likes
    4Comments