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  2. Tag: connection issue
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  • Peahead's avatar

    Help with fix of error code 009

    How do I fix code 009
    Solved
    Peahead
    2 months agoPlace TVs & playersTVs & players
    2KViews
    0likes
    5Comments
  • MsJudiek's avatar

    Not able to connect to Xfinitywifi using NOW pass

    Exactly- getting same sign on - sees Xfinity hotspot but real way to sign on-doesn’t see my iPhone hotspot- either. that may be another issue but any help appreciated.
    MsJudiek
    4 months agoPlace TVs & playersTVs & players
    732Views
    0likes
    3Comments
  • jenniferberry25's avatar

    Roku not connecting to Wifi

    I have two Rokus in upstairs bedrooms. One is no longer connecting to the internet, tells me that the signal strength is weak. I have tried everything to get it to work, and nothing. I know it's not the wifi since, the other Roku in the bedroom next door is working properly. Device type: Roku Premiere Serial number: YH008Y813552
    jenniferberry25
    5 months agoPlace TVs & playersTVs & players
    595Views
    0likes
    2Comments
  • apangolin's avatar

    New Roku Express not connecting to network that old Roku Express connects to happily.

    My partner’s dad really liked my Roku Express so I bought him his own one for when we have left after Christmas. Mine connects fine. The new one straight out of the box will not detect any networks at all. It briefly detected all local networks, refused to connect and will now not even display a list of local networks at all. If I click “Scan again” i get a pop up that says “Looking for wireless networks…” which flashes up for barely a split second and then disappears. It won’t connect when I select “Private Network” and type in the SSID and password either. We are certain we are typing the correct password. This persists even after router reset and Roku reset. I know it’s not an issue with the 2.4GHz/5GHz network banding as the other Express connects just fine. Is the new Roku broken?
    apangolin
    5 months agoPlace TVs & playersTVs & players
    579Views
    0likes
    4Comments
  • TechieInhell's avatar

    AirPlay Code Fails - HomeKit Setup fails

    I just bought a new Roku Express 4K and nothing could connect to it. Couldn't see it on the network at all in AirPlay, HomeKit, or Roku App. After several hours it finally showed up in the app and AirPlay. Still cannot connect it to HomeKit. AirPlay asks for a code that doesn't work. Tried it on several iOS and macOS devices all same problem - just prompts for the code over and over again without connecting. Tried "First time" "Every time" and "Password" modes and they all fail the same way. Many posts on these boards refer to the same problem and somebody from the Roku team has unhelpfully linked to the "How to connect to AirPlay and HomeKit" support article then marked it as solved without solving the problem. I have followed the directions in the support article. It does not address this issue.
    TechieInhell
    7 months agoPlace TVs & playersTVs & players
    664Views
    0likes
    2Comments
  • squidy's avatar

    Roku immediately disconnects from WiFi after connecting

    I have had my HDMI Roku for a couple years now with no previous issues. Just in the past couple months, it is always disconnected from WiFi upon turning it on as well as during use. After I connect it to the internet, it immediately starts blinking again and I get the pop-up to set up a connection or proceed anyway. Usually, it works somehow as if it really is still connected, but tonight it is not working at all and it is getting incredibly annoying. I have tried absolutely everything - restarting, unplugging, my software is always up to date, etc etc etc. And I cannot do anything about my router as I live in an apartment complex…again, this was never an issue before on this same WiFi, so I strongly believe it is the Roku bugging, and I am seriously considering a factory reset or sending it for a repair (if Roku even does that)/buying a new one. No other devices of mine have internet connectivity issues, ever. So it has to be something wrong with the Roku. It doesn’t even stay connected for five seconds. Has anyone experienced this at the same incessant level and found a fix!? Thanks!! Roku Express (3930, 3931 series) Express 4K+
    Solved
    squidy
    7 months agoPlace TVs & playersTVs & players
    14KViews
    0likes
    12Comments
  • Jonesmonique251's avatar

    My Roku onn tv won’t connect to my WiFi and won’t update. (Error 003)

    My Roku onn tv won’t connect to my WiFi and won’t update. My other TVs are connected, so it isn’t my WiFi but I keep getting a “can’t update software. Please wait a few minutes and try again. Error 003”. I performed a factory reset twice, rebooted my WiFi, used two mobile hotspots. The tv just won’t connect to no WiFi. I’m at a loss, I purchased this tv May 6, 2024 and only after 5 months the tv has a connection issue. Wow.
    Jonesmonique251
    7 months agoPlace TVs & playersTVs & players
    782Views
    0likes
    1Comment
  • bshopman's avatar

    Need to force manual log-in to cable provider

    Trying to sign into ESPN on my Roku. It keeps automatically logging me into the WRONG Xfinity account. I need to be able to log out and log back in manually so I can enter the correct credentials. Each time I log out, it logs me right back in to the wrong account automatically. HELP!
    bshopman
    7 months agoPlace Apps & viewingApps & viewing
    860Views
    0likes
    1Comment
  • faine's avatar

    Roku mobile app connectivity issue

    Roku Streambar Pro Works perfectly, updated, all apps on the device function and work with no issues. However. Despite it saying I have excellent signal and everything working the device will not pass a connection test, after 5 minutes or so it will pass the available networks scan but will fail on the Wireless Connection. When I attempt to set up a new connection it will not even pull up the available networks list. This matters because with recent updates my phone app (Android) no longer finds any of my Roku devices on my network. This is a new issue and I was using my app for months with no problems. I have made no changes to my wireless network and all of my Rokus are on the network and functioning, but none show up in the app. I have reset my devices and phone, un-installed the app and reinstalled it on my phone. I have checked the advanced settings for my Roku and modified them to be always available on my network and nothing seems to work.
    faine
    8 months agoPlace TVs & playersTVs & players
    501Views
    0likes
    0Comments
  • Cougarco93's avatar

    Ethernet connection not working

    It doesn’t even offer wired connection
    Cougarco93
    8 months agoPlace TVs & playersTVs & players
    441Views
    0likes
    0Comments