Roku Streambar sound cutting out while using HDMI
Hello, I, like many others here, am incredibly frustrated with the constant audio cutouts (randomly, at least 2-3 times per hour, sometimes 2-3 times every 5 min) while using HDMI sources connected to the TV. This issue is beyond annoying — it's a total "show stopper". (no audio cutout observed when using roku OS, although not using it a lot). I've gone through all the usual "troubleshooting" steps: swapping HDMI cables, power cycling the Streambar, etc., yet the problem still persists. When I use another soundbar from a different brand with the same TV and cables, it works perfectly — no issues, for years. What is even more frustrating is reading this issue has been ongoing for years with no real solution. Roku’s typical response of "we will contact you separately" is just lip service — it does little for the community at large, the expected purpose of this site. If this doesn’t get fixed very soon, I’ll be returning this product while I’m still within the return window. It's a shame because when it does work, the bar offers great value, but this constant audio dropout is unacceptable. My model 9102EU | SW 13.1.4.1515 | device ID 2E1288XXXXXX
Sound glitches after some time - high/low and distorted
It seems to be an older thread and I can't reply. I am having the same problem as https://community.roku.com/t5/Discussions/Roku-Ultra-Volume-glitch-after-some-time-Volume-glitched-high-or-low-and-distorted/td-p/867899 I can see the user reports it was not solved. I have this problem on both of my Roku ultras on an LG TV with earc soundbar and a Samsung TV using the built in speakers and in various apps - Netflix, Hulu, peacock, max, etc. So it's not the TV, it's not the app, the Rokus are rebooted and fully updated. Unfortunately as this other poster wrote it is random - it might happen after a few minutes it might not happen at all it might happen after watching for a few hours. The only fix I've found is to hit back to stop whatever is playing and resume it. I had a thought last night while trying to Google this problem and not finding much other than the post above. Could it be a bug in the Roku sound leveling feature? I absolutely have that turned on both my TV's because I feel like everything is practically unwatchable without it. I will try watching with it off to see if it repeats but again unfortunately it is not intentionally repeatable. I was wondering if anyone else has thought about this or if Roku can consider reviewing the sound leveling function for problems? edit: fixed typo
Help Roku Ultra 2024 Dolby Atmos
Currently bought new #2024RokuUltra and having issues with Roku identifying any type of Dolby Atmos, Dolby vision, HDR content. I have LG 65CX TV playing Roku through back of TV 4K 120 Hz port and my LG SN9YG soundbar plugged into earc port with HDMI cable. Prior to upgrading, I had the 2022 Roku Ultra and had no issues, the Roku player identified all HDR formats, Dolby vision formats, and Dolby Atmos content. Roku support keeps blaming apps but I bypassed the Roku to play LG TV only through those same apps and content works just fine. I have tried factory reset, changed HDMI cables, enabled deep color format, even turned off volume level. Still nothing. Back to force always on double vision or HDR but can never get Dolby Atmos no matter what settings I try. I've tried these on two different 2024 Roku Ultra models. Roku support also said they would follow up but never did.
crackling audio wireless soundbar
I have the roku wireless soundbar and this morning the audio was crackling. It made the sound blown out and crackling. This is the second time that this has happen and it starts happening a few months later. The only temporary fix that I have for it is a system restart.
Audio was great. Now it's too quiet with no Expanded Audio
I am experiencing a problem recently with the audio from my Roku Streambar Pro and two Roku TV Wireless Speakers I have had the Roku Streambar Pro for some time and added the two back speakers in May. I connected the Roku Streambar Pro using ARC and the sound was great. While moving some furniture, I unplugged the rear speakers. After plugging them back in, the sound isn’t so hot. Now, I must turn the TV volume up twice as loud to hear anything well and it's the only chance of hearing the dialogue. And the Expanded Audio setting is grayed out on every streaming app apart from Amazon Music. That music app is the only one that sounds amazing with audio that fills the room. I tried pairing the speakers again, but that hasn’t helped. I’ve also tried every audio setting, but no dice. Boosting the dialogue obviously makes voices louder, but the quality of the sound is lousy with that setting. Can you please tell me how to get things back to what they once were and also offer suggestions for getting Expanded Audio to activate on other apps?