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  1. Roku Community
  3. Tag: TV & Player WiFi
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  • Kadavyf's avatar

    How to contact Roku Support?

    Can you guys help me on my TV to collect my Internet
    Solved
    Kadavyf
    3 hours agoPlace TVs & playersTVs & players
    1.4KViews
    0likes
    4Comments
  • dmaluna's avatar

    Roku Stick Hotel Logo

    I've traveled with Roku sticks for well over 10 years and have the same issue while travelling, randomly. Roku must add a way to force the Hotel/Dorm prompt, like the Fire Stick does. Some hotel networks do not force it. Even though it states it's connected to the internet, none of the apps work. Again, on those ad-hoc hotel networks, it never prompts for login. I end up having to travel with a firestick as a contingency. It's kind of ridiculous that this has never been resolved in well over 10 years.
    Solved
    dmaluna
    20 hours agoPlace TVs & playersTVs & players
    43Views
    0likes
    1Comment
  • JBurt1's avatar

    TCL Roku TVs not connected to wifi

    I have two TCL Roku TVs with the same problem. Suddenly, they won't stay connected to my wifi network. All other devices on the network are fine. I have done the following troubleshooting steps: unplugged and restarted modem and both tvs Did system restart on both tvs reset network connection On one of the tvs, I even did the factory reset I have been able to reconnect, but only temporarily. The fact that it happening on two different TCL Roku tvs is puzzling to me. All other devices are working fine with wifi. Any suggestions are much appreciated.
    JBurt1
    21 hours agoPlace TVs & playersTVs & players
    114Views
    0likes
    7Comments
  • The_Watcher1's avatar

    Unable to connect Roku to my Wifi

    I started off using a Roku Express, I have my wifi setup to use WPA3 Personal and only to use the 5ghz connection and the SSID hidden. After fiddling with my Wifi settings, I tried changing to wpa2 and unhiding the ssid. My router has already been restarted and factory reset. The Roku could not even find the ssid when i unhid it, but other devices in my house could. Then I found out the Express might not work with wpa3 and 5ghz. I read that the Roku Ultra 2024 model did, so I went out and bought one. But I am still having issues connecting it to my wifi with settings set to WPA3 Personal, 5ghz only, and SSID Hidden. are there any other settings on a router that might affect a Roku's ability to connect to wifi?
    The_Watcher1
    2 days agoPlace TVs & playersTVs & players
    228Views
    0likes
    6Comments
  • janiani's avatar

    Roku not taking ip address

    I recently moved and trying to get into my non-roku tv - can do it as a guest - but not as myself because even though the device recognises me, it's not happy with the ip address where I'm living, and don't know what it was before. Can anyone advise?
    janiani
    2 days agoPlace TVs & playersTVs & players
    50Views
    0likes
    3Comments
  • korazy's avatar

    Roku TV stops working when the internet goes down

    I have terrible internet service so I use the media player app with a local nas (dlna) to watch videos. When my internet goes down, recently so does my media player, it won't play any videos and it shows "not connected". My wireless and local lan is all functional. I can open a media player on desktop computer, laptop, table, phone on the local lan and play videos the same way my roku tv should. My wireless access point and nas are connected to a switch, not modem. I can unplug my modem and local lan devices are all connected and working. If my internet connection is not working, the roku tv wireless stops working. How do I fix this? Thanks.
    Solved
    korazy
    4 days agoPlace TVs & playersTVs & players
    150Views
    0likes
    8Comments
  • Patti51's avatar

    How do I change the Location so I can get local weather and news?

    Roku shows my location as Seattle, WA even though we're in Manton, CA. How do I change the location so I can watch local news and weather?
    Solved
    Patti51
    5 days agoPlace TVs & playersTVs & players
    7.7KViews
    0likes
    3Comments
  • Dezzcaryer1's avatar

    ONN Roku TV Network Issue

    I am having the same issue as many others, where my device is connected to the internet and then just not work. I have factory reset and tried every solution listed here. Has there been a fix to this problem yet?
    Dezzcaryer1
    8 days agoPlace TVs & playersTVs & players
    90Views
    0likes
    7Comments
  • Krystin11's avatar

    Unable to connect to Dorm/Hotel Wi-fi

    I've been trying to connect my Roku TV to my RV parks wifi. The wifi is working with all other devices. The issue is you have to accept terms and conditions before it will connect and TV doesn't give this option. From what I've read you are supposed to connect with you dorm/hotel but it simply doesn't give the option. Once PW is I put it attempts to connect and then doesn't. model:55PUL6673/F7 Software Version:14.5
    Krystin11
    9 days agoPlace TVs & playersTVs & players
    64Views
    0likes
    3Comments
  • nicoligk's avatar

    Onn Roku TV Wi-Fi networks are not available

    When I try to scan for WiFi networks on my onn Roku tv it just skips scanning and gives me the option to scan again also says WiFi hardware missing for some odd reason when it was working just fine before out of nowhere it just did that tried everything I could think of even redownloading the software update through usb
    nicoligk
    11 days agoPlace TVs & playersTVs & players
    70Views
    0likes
    1Comment