TCL Roku TV can't enable Volume Leveling with headphone plugged in
I've got a TCL Model 55S405, running Roku Software version 10.0.0. I have an audio amplifier plugged into the TV's headphone jack and have problems with loud commercials on the Roku Channel and also Hulu. I wanted to try Volume Leveling to help with that, but I can't set that option. Both Sounds Mode and Volume Mode options are grayed out and set to "Normal". After much back and forth with Roku Support, I found that if I unplug the headphone, I'm now able to change those audio options. But that's not an acceptable solution. We use the external amplifier to give us better sound than the TV's internal audio and also to drive speakers in other rooms. Is there another way to use an amplifier and still enable Volume Leveling?8KViews0likes15Comments
Roku express making static/scrubbing noise
I just got a new roku express and when I began using it it makes a weird, loud static type of noise. The noise happens even when then TV is muted, so it’s not coming through the TV speakers. I’ve tried all of the solutions for distorted audio and none of them have helped. Is anyone else experiencing this issue?Solved31KViews3likes7Comments