Unviewable YouTube Comments?
In the Roku Youtube App, more often than not a vid will say there are comments but when you click to read them, they don't exist. At first I assumed they might be comments that were deleted/censored/marked offensive but after reading the comments posted here, it seems it's an app problem. Does anyone have a fix for this or is it just a prob yt isn't addressing for some reason? Some comments are there, others are blank. A vid might say 7 comments but only 5 are visible. Others say 25 comments and every one of them is there. Anyone know what's up with that?
Why don't you do as asked and delete "Because you Watched" and shows I'd have to pay for.
Why do you close replies so quick? There was a simple request, supported by many Roku customers including myself, to delete the annoying "because you watched" tab, simple, but the support person starts with "can you explain..." lmao... explain what??? It was simple... don't act like you don't understand... and then close replies. What an unprofessional way of dealing with stuff. You guys really suck at this customer service stuff. You're great at ramming stuff in customers' faces, but **bleep** at understanding customer needs or requests... and then to close replies as customers rant about your lack of support... dumb, just straight out dumb. Also, what's with showing listed movies that when I click on them, I have to pay for??? WTAF??? Try adding a tab like, Extras, or, For a Small Fee? Stop showing me movies that I get excited for, only to find they are not included!!! Annoying, I don't care what marketing strategy excuse you try using, save your breath and open your ears (eyes in this case) and understand, use empathy rather than a marketing strategy responce or from reading off your silly cue card of responses.
Guest Mode options to move and remove apps are not available
We use Roku Guest Mode on our TV to support guests who stay in our short term rental so they can log into their personal steaming services and be logged out automatically at the end of their stay. When Roku is in guest mode, the user is unable to select options on certain apps using the * key on the remote or in the Roku mobile app. Instead of the app options menu, a "Not connected to the Internet" dialog box is displayed: This dialog tends to confuse guest who may think there is something wrong with the TV or the internet connection. In spite of the message, the device is connected to the internet and the apps actually work when opened. However, without the options available guests cannot move apps to new locations on the home screen or remove them if unneeded. If the device is not in guest mode, the same apps present their options menu as expected. This seems to have started with a Roku system update about a year ago. We have been unable to clear the condition with any type of available reset within the Roku system (network connection reset, factory reset, etc.). Apps which we have noticed don't present their app options when in Guest Mode include: Netflix, Hulu, Showtime, Roku Channel, Fandango at Home, Pandora, iHeart, Disney+, Peacock, AppleTV, Parmount+, Max and Fubo. Apps which still present their app options menu when in Guest Mode include: Live TV, Prime Video, YouTubeTV, PBS, PlutoTV and Tubi. We would appreciate help resolving this issue.
