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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Flowerchild
Binge Watcher
‎10-06-2021 01:59 PM

xFi Gateway connection troubleshooting

I just received an xFi gateway but my Roku Express 3900 needs the 2.4Ghz band and 802.11 b/g/n to connect. A change was made I think and I had trouble connecting to my current gateway until I saw the band change here and that fixed it. Does anybody know if the xFi gateway has b/g/n on the 2.4Ghz or will I have to upgrade my Roku too?  The gateway I just received is a

Voice and Data Modem

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makaiguy
Community Streaming Expert
‎10-06-2021 04:50 PM

Re: xFi Gateway connection troubleshooting

@Flowerchild-

I don't have xFinity, but reports from Xfinity users are that an xFinity router update set security to g/n.  Setting it back to b/g/n enabled their Rokus to connect.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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