Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
GPbear
Channel Surfer
‎09-15-2021 09:22 AM

Re: will not accept my email address for new express 4k+

Well, Monday came & went with no call from Roku C/S.  I decided to obtain a new email address and try that.  I entered it into my account and it accepted it w/o a problem.  Went down to the 4X and it opened asking for my email to continue with setup.  Entered the new email and again, "...sorry, your email isn't working".  Is it possible the unit is bad?  I can't see that and believe it's a software issue.  They changed something and I wonder if it's no longer accepting masked email addresses, even though Roku uses them.

Think I'm going to have to look for another way to access TV.

0 Kudos
Reply
RokuDanny-R
Retired Moderator
‎09-16-2021 11:18 AM

Re: will not accept my email address for new express 4k+

@GPbear

Thanks for the follow up.

I've passed along your concerns to our Support team. They will follow up and assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Reply
GPbear
Channel Surfer
‎09-17-2021 04:44 AM

Re: will not accept my email address for new express 4k+

Danny,

Thanks.  It turns out Roku changed something since I purchased my last Roku device.  Roku will not allow masked email addresses anymore.  I find it curious since Roku uses them.  As feared, when I used a personal email I was able to log in and register.  Sure enough, this AM I already had 3 emails from Roku.  Hit unsubscribe and see what happens.

0 Kudos
Reply