Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Reel Rookie

scan WIFI works, but password always fails

Roku TV 6114X
TCL model 55US57-W
Serial number YWOOG2208804

scan network finds several, including the t-mobile 5G router,
and two SSIDs of 2.4 and 5 Ghz

firmware 11.0 build 4293-22

wifi scan always works, finds 3 in-house SSIDs, 

select any of the 3 discoved networks

enter password

always returns "not connected"

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Community Streaming Expert

Re: scan WIFI works, but password always fails

I haven's seen one of this mentioned in a long time, but some people have reported an inability to connect if their wifi password contained non-alphanumeric characters.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Reel Rookie

Re: scan WIFI works, but password always fails

The problem of my neighbor's TCL Roku TV not logging in to his wifi  ...

I can log his TV into my wifi next door!  LOL

And his other TCL Roku TV also logs into his wifi first time and always

We are really stumped

Any TCL Roku experts here have any suggestions?


The TV's network scan finds all his 3 SSIDs and others

Any of his 3 SSID is entered,

the password entered,

"connect" button always results immediately in "not connected"

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Community Streaming Expert

Re: scan WIFI works, but password always fails


Verify with your neighbor that he does not have Family Mode Enabled or any setting on the network app that may be "Pausing" the connection to his  network for the RokuTV.

The fact that you can connect this RokuTV to your wifi, but not his own while others are connecting to same network, seems to indicate that a setting (probably from the mobile app) is blocking connection to the TMobile network.


Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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