Wi-Fi & connectivity

[jcaudill0]

model #3920x not connecting to wifi, router has excellent signal strength, was working fine, then showed either no signal or very low signal one bar. unplugged, reset no help

[RokuMary-F]

Hi @jcaudill0,

Thanks for the post.

We would recommend checking out our Support page regarding your device showing Low Signal Strength here: What should I do if I see the "Low signal strength" message?

Thanks,

Mary

[makaiguy]

I've run into this here several times.  This has always worked for me:

• Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
• Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
• Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection. 

[Laurassanchez]

Did this happen after the system update? Mine did too.

[TyPowell]

I have been on the phone with Comcast, upgraded my speed and purchased a new Max-Stream D-Band Mesh Router and my two 3920x Roku Streaming sticks will not connected even the one that is 5 ft away from the router in the next room it will not connect and this is beyond frustrating.  Guess I have to spend more money and replace them 🤬

[RokuDanny-R]

@TyPowell

Thanks for the post.

Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 

Please keep us posted and we will be able to assist you further.

Thanks,
Danny