Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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ktmartin23
Reel Rookie

Re: roku express+ stopped connecting to wifi

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Thank you the b/g/n change to b/g was exactly the issue at hand. I had to login to my router to change the settings and now they can connect.

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Tesse
Channel Surfer

Re: roku express+ stopped connecting to wifi

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Where do you go to make this change for roku

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ktmartin23
Reel Rookie

Re: roku express+ stopped connecting to wifi

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This is not something done on the roku device itself. You have to login to the admin settings of your router (instructions are generally underneath the router where your wifi password would be). I had to search around a lot in the settings on the back end to find where this could be changed, but it ended up being listed with the wifi name as "mode" and it said b/g instead of b/g/n so I switched it back. The router then had to momentarily reset (which it did on it's own), but afterwards the roku devices were able to connect perfectly.

Re: roku express+ stopped connecting to wifi

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Good luck, I spent 18 hours on the phone with them, then I convinced them to end a tech out because I  obviously was not tech savvy. And they tried to charge me $100 for sending the tech out, who did absolutely nothing, said he was going to check my outside lines and next thing I knew he was driving away, without as much as a goodbye.

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RKWAPNJ
Reel Rookie

Re: Roku Express+ can't find or connect to any wifi networks

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well my roku does not see any wifi network at all and there are many close by in my neighborhood so i dont think it can be my router. also i have 3 roku devices in my home and the other 2 work fine. I even created a wifi network with my phone that was also not found.

I moved the roku that does not work right next to my routers (i have 2 different ones) and it does not find either of them

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renojim
Community Streaming Expert

Re: Roku Express+ can't find or connect to any wifi networks

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@RKWAPNJ, sometimes these things just die.  What's the model number displayed under Settings->System->About?  If it's less than a year old you can explore a warranty replacement.

https://support.roku.com/article/208757058

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Tesse
Channel Surfer

Re: roku express+ stopped connecting to wifi

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It worked! Thanks

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Tesse
Channel Surfer

Re: roku express+ stopped connecting to wifi

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@ktmartin23
AvsGunnar posted instructions along with screen shots of how to resolve this issue. Search for the topic...

Roku Express suddenly will not connect to the internet.

Then look for the response from AvsGunnar.
Good Lick!

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Tesse
Channel Surfer

Re: Roku Express+ can't find or connect to any wifi networks

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@RKWAPNJ
AvsGunnar posted instructions along with screen shots of how to resolve this issue. Search for the topic...

Roku Express suddenly will not connect to the internet.

Then look for the response from AvsGunnar.
Good Lick!

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RKWAPNJ
Reel Rookie

Re: Roku Express+ can't find or connect to any wifi networks

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thanks but i dont have xfinity and my roku does not see any of the many routers that i have

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