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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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tozo-kzo
Newbie
‎08-09-2022 11:10 AM

replacing a roku stick on an older Roku/Hitachi TV

I have an older model Roku/Hitachi TV.  It is about7 years old.   I was having trouble adding new streaming channels, so we bought a new Roku stick.  We added it to HDMI1 slot but we can't get it allow us to connect to our WiFi.  The TV is not connected to cable.  We can't see how to remove the stick that came with the TV so we can use the newer one.  Any help will be greatly appreciated.

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1 REPLY 1
RokuLianna
Retired Moderator
‎08-14-2022 11:04 AM

Re: replacing a roku stick on an older Roku/Hitachi TV

Hi @tozo-kzo,

Welcome to the Roku Community!

Do you get an error message when you try to connect to your wireless network? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further? 

For more information visit our Support page here: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Roku. 
Please keep us posted and we'll continue assisting you from there.


Warm Regards, 
Lianna

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