Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

pooor internet connection

I have a Roku express+ which I purchased about 2 months ago. 2 weeks ago I had a power outage and now I only get a poor wireless connection wherever I connect it. I have connected it to the same tv as a different Roku I have that has an excellent connection, so I know the issue is not with my wireless. I have tried a factory reset with no sucess. Any advice?




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Roku Employee
Roku Employee

Re: pooor internet connection

Hi @xipifici

Thanks for the post.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet

Furthermore, please note that Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to.

You can also try configuring your router and use wireless channels 1, 6, or 11 which are the preferred channels in North America. Each time you change the wireless channel, you will likely need to apply/save changes before you are prompted to restart the router.

Let us know how it goes!

All the best,

Kariza D.
Roku Forum Moderator
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