We have several ROKU devices as well as ROKU TVs. The Roku Premier device no longer shows the menu for the network connection. We have both 2.4 and 5g and the device is online and working. I want to change to a different network but the menu that normally appears under settings is missing. What gives here? Thanks
Hey @Moccasin
Thanks for the post.
To update your network connection, you should follow the steps below. Let us know specifically if there's a Settings menu that doesn't show up.
Please keep us posted!
All the best,
Kariza
I think I confused the problem with my explanation. The menu under “settings” where you would normally click to go to networks is what is missing. It’s not there even after reset.
@Moccasin wrote:I think I confused the problem with my explanation. The menu under “settings” where you would normally click to go to networks is what is missing. It’s not there even after reset.
What Roku Premiere model # and firmware version do you have? Settings/System/About
What reset did you do?
1) Restart: Settings/System/System restart/Restart
2) Network connection reset: Settings/System/Advanced system settings/Network connection reset
3) Factory reset: Settings/System/Advanced system settings/Factory reset
Try doing them in order, but do a check for updates first: Settings/System/System update/Check now