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Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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jmontalvoteach
Newbie
‎10-06-2021 04:02 PM

issues with roku connecting to internet

I'm having issues with Roku only connected to my internet.  I have completed all the steps to fix this several times, but nothing is working. There is no chat or email or phone options on the Roku site to get anyone to help me fix it. 

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renojim
Community Streaming Expert
‎10-07-2021 12:17 AM

Re: issues with roku connecting to internet

Only some of the models have chat support and none have phone support for your issue. 

  • What's the model number of your Roku shown under Settings->System->About?
  • Who is your ISP?  If it's Comcast/Xfinity or Cox you will need to change your wireless mode from g/n to b/g/n for 2.4GHz.
  • What, if any, messages are you getting when you try to connect?
  • Where are you located?
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