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General1
Newbie
‎05-12-2021 02:33 PM

internet speed at tv is low so a lot of loading

The internet speed at the computer is 61.1 and 5.1 at the tv it is 42.4 and 5.0 which should be enough speed to handle a quality connection.  The loading sign and poor quality of picture just started in the last two weeks. I have a model 3600x-rokustick and it doesn't have the function to show whether the connection is excellent , good or poor.  Not sure if it is due to the conflict between Utube TV and Roku, but it is on all providers beyond UTube TV 

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makaiguy
Community Streaming Expert
‎05-12-2021 04:11 PM

Re: internet speed at tv is low so a lot of loading

Sounds like a problem may have developed in the connection of your Roku to your local network.  Try setting it up again to see if that restores performance.  Here's how:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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